Refund policy

RETURN & REFUND POLICY

Thank you for shopping with ALODD.

RETURNS
You have 14 days from the date you receive your order to request a return or exchange. To be eligible, items must be unworn, unused, in their original condition, with tags attached and in the original box.

To start a return, contact us at info@alodd.com with your order number and reason for return. We will provide instructions on how and where to send your item.

SIZING AND THE PHYGITAL FIT ENGINE™
If your ALODD shoes don't fit as expected — including if the size was recommended through our Phygital Fit Engine™ sizing tool — we will arrange an exchange for a different size within the same 14-day window, subject to availability, at no additional cost to you.

EXCEPTIONS
The following items cannot be returned or exchanged:
- Made-to-order or custom items
- Items marked as final sale
- Gift cards

REFUNDS
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Shipping charges are non-refundable, unless the return is due to our error.

RETURN SHIPPING
Unless the return is due to our error, you are responsible for return shipping costs.

DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, contact us at info@alodd.com within 48 hours of delivery with photos of the item, and we will arrange a replacement or refund at no cost to you.

CONTACT
ADA3EE Pte Ltd (trading as ALODD)
info@alodd.com Heng Loong Building, Bukit Batok. Crescent, Unit 04-06A, Singapore 658078
+65 9815 4550
UEN 201501108Z